Booking Conditions

Who you are booking with

The operating company and license details will be shown here. Until then, your written quote names the company you are contracting with.

Quotes

Every trip is quoted individually in writing. The quote lists what is included and excluded, the number of travelers it is based on, and how long it is valid. The written quote is what applies.

Deposit and balance

• You pay nothing until you have approved the itinerary and quote. To confirm the trip we then ask for a deposit by PayPal or Wise.
• The deposit amount and when the balance is due depend on the trip (length, season, hotels and tickets to book in advance). Both are stated in your written quote and agreed with you before you pay anything.
• Payment fees charged by PayPal or Wise are shown in the payment request.

Tickets and passports

Scenic areas in Zhangjiajie use real-name booking. We need each traveler's name and passport number exactly as printed in the passport. Travelers must carry the original passport used for booking. Tickets booked with incorrect details supplied to us may not be replaceable.

Changes

We will adjust the order of days and routes for weather, crowds or closures as part of the service. Changes you request that add days, travelers, hotels or services may change the price; we confirm any price change in writing before it applies.

Closures and events beyond our control

Scenic areas, cable cars, the glass bridge and roads can close at short notice for weather, safety or official reasons. We will offer the best available alternative on the day. Refunds for closed attractions follow the operator's own refund rules; we pass on any refund we receive. See the cancellation policy.

Your responsibilities

• Valid passport and the correct visa or visa-free entry for your nationality and route. See our visa-free transit guide, but always confirm with official sources.
• Travel insurance covering medical costs and cancellation is strongly recommended.
• Tell us about health conditions or mobility limits that affect walking, altitude or heights, so we can plan safely.

Complaints

If something is not right during your trip, tell your guide or message us straight away so we can fix it on the spot. After the trip, write to luhu888125@hotmail.com; we reply within 7 days.