Cancellation Policy

If you cancel

Every trip is different, so the refund schedule for your trip is written into your quote and agreed with you before you pay. As a rule, the earlier you tell us in writing, the more we can refund.

Costs we have already paid to third parties that cannot be recovered (for example non-refundable hotel rooms or train tickets you asked us to buy) are deducted from the refund. We show these costs in your quote.

Weather and closures

Fog and rain are part of Zhangjiajie. Bad weather alone is not a reason for a refund, but your guide will rearrange the days to give you the best chance of clear views. If an attraction included in your price is officially closed on your day and cannot be rescheduled, we refund the unused ticket according to the operator's rules.

If we have to cancel

In the rare case that we cannot operate your trip, you receive a full refund of everything you paid us, or a new date if you prefer.

How refunds are paid

Refunds go back via the original payment method (PayPal or Wise).